Every charge that can land on an order

Whalebuy's fees page writes the total as goods plus international freight plus a customs declaration charge, with the goods figure already carrying the courier leg from the seller to the warehouse. The declaration charge is put at eight yuan a parcel, varying with the route.

Around that core sit things that only appear if you ask for them or if your payment method charges for itself: protective wrapping, extra photographs, extra shelf months, a packing rehearsal, the processing cut on a card or wallet top-up, and whatever your own bank does to a cross-currency transaction. Duties and import taxes at your end are outside all of it.

The account runs on a balance. You can top it up through PayPal, which accepts four international card schemes and some national cards and converts everything to dollars whichever currency account you hold. There is an international card route, and there is a transfer service route that supports five currencies with different recipient details for each, so reading the right line before you send matters.

The displayed exchange rate is tied, in the company's own words, to whatever rate the Bank of China is publishing, and moved as that rate moves. Eighteen display currencies are available in the public interface.

The checkout screen carries a countdown, a currency selector, the balance you already hold, and the live payment channels. The posted window to finish paying a purchase order is seventy-two hours; for a parcel waiting on freight it is three days. Miss either and the order is dropped rather than parked.

Twenty-two system vouchers were live in the public voucher list when it was read in October. They come in two shapes: percentage discounts on freight, and fixed amounts that need a minimum freight spend. The homepage advertises a large first-parcel freight discount for new registrations, and the first-order explainer mentions a bundle of vouchers handed to new accounts, with the discount described as up to a ceiling rather than as a flat rate.

Membership levels attach a freight discount to the account, applied automatically when a parcel is settled. The published benefits also include priority handling: inspection and booking-in inside twelve hours of signature, dispatch inside twenty-four hours of a parcel being submitted, and queue priority in live chat for the top two levels, on desktop only.

The published lock policy names two triggers: a transaction under review that needs more information from you, and a dispute or chargeback raised with PayPal or a card issuer. The second is automatic. While an account is locked, buying, parcel dispatch and refunds all stop, and the page promises a response within a day.

The practical reading is that a chargeback is a nuclear option here rather than a complaint channel. Cancel the chargeback and tell support, and the page says the lock comes off.