Every question this site answers, on one page

The fees page builds the total out of three parts: the goods, the freight, and a declaration charge at the border, with no other charges beyond optional extras. A newer charges page lists a possible service fee among the things that may appear and promises all of it is displayed before payment.

Read on Whalebuy's Service & Fees page, 21 and 22 October 2026.

The default is no commission; the newer page is a ceiling rather than a price list. The checkout total before you confirm is what settles it.

Four published stages. The buying desk works daytime orders within six hours and overnight ones by early afternoon the next day. Sellers typically post within three to seven days. Domestic delivery to the warehouse runs one to two days from the nearest province and about a week from distant ones. Checking and booking in is about a working day. International transit is whatever the route you pick says.

Read on Whalebuy's Shopping Order Processing Time page, 21 and 22 October 2026.

Two to three weeks door to door is a reasonable expectation on an economy line with a prompt seller. Anything made to order, pre-sold or seasonal breaks that estimate entirely.

Yes, that is the normal pattern: goods from different sellers gather in one warehouse and you build a parcel from whatever is stored. Buying several items from one seller in one submitted order also means the domestic delivery charge is levied once rather than per item.

Read on Whalebuy's buy several items from the same seller, how much the domestic shipping fee is? page, 21 and 22 October 2026.

Submit same-seller items together to save a domestic leg, then consolidate across sellers at the parcel stage to save the opening freight step.

Only while the seller has not posted. The page says the agent will negotiate a change at that stage; once the seller has dispatched, the route is a return after the goods reach the warehouse, followed by a fresh order, with the domestic return leg billed to you.

Read on Whalebuy's Can I modify my order after the order has been submitted? page, 21 and 22 October 2026.

Get it right at submission. The gap between submitting and the seller posting is often a few hours, not a few days.

There is a published image search. The help centre describes uploading a picture instead of typing keywords and getting marketplace results back with prices and sales figures attached.

Read on Whalebuy's Can't find the exact item you want? Try image search function! page, 21 and 22 October 2026.

It works best on distinctive shapes and badly on plain garments. For plain goods, a short English noun in the catalogue search at the top of this site is usually faster.

Two published triggers: a transaction under review that needs more information from you, and a dispute or chargeback raised with a card issuer or wallet, which locks the account automatically. Buying, dispatch and refunds all pause. The page promises a reply within a day.

Read on Whalebuy's Why is my WHALEBUY account locked? page, 21 and 22 October 2026.

If a bank dispute was opened on your behalf by someone else, or raised and forgotten, withdraw it and say so. That is the published route back.

Yes. The published rule is that a seller's gift is yours whatever it is worth, and it travels in your parcel unless you declined it or it cannot be mailed. The conditions are that a specific gift must be asked for in the order notes, that no guarantee is given the seller will include one, and that gifts are not inspected or covered after the sale.

Read on Whalebuy's How would you handle if seller sends some gifts to my order? page, 21 and 22 October 2026.

Treat a gift as a bonus with no recourse attached. It also adds weight to the parcel, which is occasionally an unwelcome surprise on a tight freight bracket.

Plan around Xiamen, in Fujian: Whalebuy's processing-time FAQs place the warehouse there, and a stray mention of another city on one older timing notice is not the one to schedule by. The street address itself is not published; the transfer instructions say it comes from the transfer-order form or online support once you are signed in.

Read on Whalebuy's How Long does Chinese domestic delivery take? page, 21 and 22 October 2026.

Neither page is usable as an address. Take the one your account gives you and ignore the help centre entirely for this.

The homepage carries a banner inviting buyers to a chat community, and a help page lists that community alongside the official announcements and a forum as places vouchers get handed out. No invitation address appears anywhere in the published help centre.

Read on Whalebuy's Where can I get a shipping discount coupon? page, 21 and 22 October 2026.

If you want in, follow the banner from the signed-in site rather than from a link somebody pasted in a thread. Invitation links for services like this are a standard phishing target.

The published help centre contains a handful of unfinished entries, including two obvious test articles and several promotional pages whose titles were never translated. They sit in the same lists as the real pages.

Observed across the published help index, 21 and 22 October 2026.

Skip them. Nothing in them is policy, and none of them is referenced by any working page.